Record a shift note

A shift note is the record of one shift with the participant: who worked, when, and what happened.

1. From the dashboard choose Shift notes, then New shift note.
2. Pick the date and the shift type (for example Day or Sleepover). Start and end times fill in from the shift type; adjust them if the shift ran differently.
3. Write the notes. Plain, factual language works best — what you observed, what you did, anything the next person should know.
4. Add any related records from the same screen: fluids, meals, bowel health, medication observations.
5. Choose Save.

Editing or deleting

You can edit or delete your own shift notes for 24 hours after saving them. After that the note is locked to protect the record; ask an administrator if something needs correcting.

Only the author can change a note

Another support worker cannot edit or delete your note, and you cannot change theirs — even as an administrator, corrections are recorded rather than overwritten.