"You're signed in — access is pending"

You signed in successfully, but the portal shows a screen like this:

You're signed in — access is pending Your account has been created, but you have not been given access to a care team yet.

This is normal the first time you sign in before an administrator has added you to a care team. Signing in only proves who you are; an administrator decides which participant's records you may see.

What to do

1. Copy the email address shown on that screen.
2. Send it to the administrator of the care team you should belong to, and ask them to invite that address.
3. Once they confirm, choose Check again on the same screen. You do not need to sign out and back in.

Signed in with the wrong account?

If the email on the screen is not the one your administrator invited (for example a personal Gmail instead of a work address), choose Sign out and sign in again with the right one.

For administrators

The person needs a membership on your care team. See Invite a team member.